Art & Music Return Policy

Return Policy

Online Purchases

7-Day Satisfaction Guarantee
Most items purchased online may be returned within 7 days of delivery for a refund or exchange. Returns after 7 days will not be accepted unless covered by manufacturer warranty.

Non-Returnable Items

  • Strings, reeds, harmonicas, recorders, and other personal/hygiene-sensitive items

  • Gift cards

  • Special orders and custom items

  • Clearance or “final sale” products

  • Instruments that have been modified after purchase

Return Authorization Required

  • Contact us to obtain a Return Authorization Number (RA#) before returning any items.

  • Include your RA# and original packing slip in the return box.

  • Returns without an RA# will not be accepted.

Condition of Returns

  • Must be returned in the same condition as shipped, including original packaging, manuals, accessories, and no signs of significant use, wear, scratches, or damage.

  • Items not meeting these standards may be denied or subject to a reduced refund.

Restocking Fee

  • Up to 10%, unless defective or damaged on arrival.

Return Shipping Costs & Responsibility

  • Customers are responsible for return shipping and must use insured, tracked shipping.

  • Art & Music is not responsible for lost or damaged return shipments.

  • Defective or shipping-error items: return shipping is covered by Art & Music.

Refund Processing

  • Once inspected, refunds are processed within 5–7 business days to the original payment method.

In-Store Purchases

Return Window
Returns are accepted within 3 days of purchase if the item is in original condition and accompanied by a receipt.

Non-Returnable Items

  • Used instruments and gear (final sale)

  • Microphones, headphones, harmonicas, reeds, recorders, and strings (hygiene reasons)

  • Feature Artist Items

Refunds & Exchanges

  • Refunds are issued to the original payment method.

  • Exchanges are accepted within the return window, subject to item availability.If you have any questions about a purchase, feel free to reach out—we’re here to help!

    For more information email us at: shop@artandmusicredmond.com