FAQS

Looking for answers about Art & Music in Redmond, Oregon? Our FAQ page covers common questions about art classes, music lessons, instrument rentals, returns and store policies. Whether you're new or a regular customer, find helpful info about our Redmond art and music store and the services we offer.

  • We carry a wide range of quality student and fine art supplies including watercolor, acrylic and oil paints, brushes, canvases, sketchbooks, pencils, inks and more. Whether you’re a beginner or a professional artist, we have the tools you need. Check out the brands we carry here.

  • Yes! We offer regular art classes for ages 12 and up, including watercolor, acrylic painting and drawing. Learn more here.

  • Yes! We proudly showcase local Oregon artists. You’ll find original paintings, prints, jewelry, pottery, cards and more for sale in-store.

🎨 Art Supplies & Classes

  • We offer new and used acoustic and electric guitars, basses, ukuleles, keyboards, percussion and accessories like strings, tuners, cables pedals and amps. Visit our online shop here or See a list of brands we carry.

  • Yes! At Art & Music in Redmond, OR, we offer professional restring and setup services for a variety of stringed instruments.

    All instrument setups include:

    • New strings installation

    • Cleaning and fretboard conditioning

    • Full adjustment for optimal playability and tone

    Please note: We do not offer instrument repair services.

    Whether you play guitar, bass, or another stringed instrument, our knowledgeable staff can guide you through choosing the perfect set of strings.

    Additionally, if you're looking to restring your instrument, we provide tutorials and tips to make the process easier. Feel free to visit us for assistance, and let your musical journey continue with well-maintained strings! Learn more here.

  • We consider purchases or trades on a case-by-case basis. Bring your gear in for evaluation.

  • Yes! At Art & Music, we offer flexible financing through Klarna and Afterpay. LEARN MORE

🎸 Music & Instruments

    • We accept major credit cards, Klarna, Afterpay, and other payment options shown at checkout.

    • Payment must be completed at the time of order.

    • We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, or stock issues.

  • Yes! Art & Music gift cards can be purchased in store and used for art supplies, instruments, music gear, or classes. Perfect for birthdays, holidays, or special occasions. (Please note: Gift cards CANNOT be used towards Featured Artist Items.)

  • Yes, you can use your gift card toward classes, art supplies and musical instruments, music gear and more. Please note: Gift cards CANNOT be used toward Featured Artist Items.

  • View all Return Policy details on our Return Policy page.

    If you have any questions about a purchase, feel free to reach out—we’re here to help!

    For more information email us at: shop@artandmusicredmond.com

  • No. Non-returnable items include:

    • Hygiene-sensitive items: strings, reeds, harmonicas, recorders, microphones, headphones

    • Used instruments or gear

    • Clearance/final sale items

    • Special orders and custom items

    • Feature Artist Items

    Details on our Return Policy page

    If you have any questions about a purchase, feel free to reach out—we’re here to help!

    For more information email us at: shop@artandmusicredmond.com

  • Contact us first to obtain a Return Authorization Number (RA#). Returns without an RA# cannot be accepted. Ship the item in its original packaging with all accessories included.

    Details on our Return Policy page

    If you have any questions about a purchase, feel free to reach out—we’re here to help!

    For more information email us at: shop@artandmusicredmond.com

  • Customers are responsible unless the item is defective or damaged during shipping. Returns should be insured and tracked.

    Details on our Return Policy page

    If you have any questions about a purchase, feel free to reach out—we’re here to help!

    For more information email us at: shop@artandmusicredmond.com

  • Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.

    Details on our Return Policy page

    If you have any questions about a purchase, feel free to reach out—we’re here to help!

    For more information email us at: shop@artandmusicredmond.com

💳 Payment, Gift Cards & Returns

  • Right here at Art & Music! We offer watercolor, acrylic, drawing, and specialty art classes for all skill levels. Classes are held weekly in downtown Redmond.

  • Art & Music in Redmond is your go-to music store for instruments, accessories, consignments, and music events. We’re just a short drive from Bend!

📍 Local & Location-Based Questions

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